RAK Courts Department is considered a judicial monument in UAE, which came a long way in achieving justice and legal protection for the various segments of the emirate's society from investors, workers and individuals, and achieved the highest levels of satisfaction among its dealers; thus contributing to achieving the vision of Ras Al Khaimah Government in seeking to provide a legislative structure and a judicial and modern governance systems, through keeping up with environmental, technical and scientific changes, and raising the level of efficiency of the civil cases management system, particularly in terms of reducing the average durations of cases, and enhancing the independence and stability of the judiciary and the empowerment of judges and enhancing their performance, as well as raising the quality of experts' reports prepared at the request of judges, and the activation of family cases solving process through guidance, awareness, and friendly settlement, and the promotion of judicial knowledge management among the various segments of society.
This has contributed to the RAK Courts Department's numerous outstanding achievements in terms of either the courts' judicial judgments based on the latest scientific grounds, or in terms of the legal rules that have been laid, or the provision of electronic judicial services, or the completion of the institutional structure of the Supreme Courts in Ras Al Khaimah.
The transition to electronic and smart services
RAK Courts provide their dealers with nearly 105 types of services ranging from judicial services related to case registration or their announcement or execution or referral to higher courts, as well as documentary services for testimony and notary services, in addition to the community services related to family guidance and conciliation; the process of providing these services has been developed from using the manual system to a fully automated system.
As of the year 2012, and under the guidance of H.H. Sheikh Mohammed bin Saud Al Qasimi, Crown Prince and Chairman of the Judicial Council in Ras Al Khaimah, there was a transition to an electronic service system which provided 10 types of services in its first stage, and which is expected to guarantee the ultimate levels of satisfaction among dealers of various categories, whether they are parties to lawsuits or the lawyers and their delegates, as this system save them time, effort and cost, which in turn would be reflected positively on the level of satisfaction of partners and the various categories of those involved, in the forefront of which is Ras Al Khaimah government, which seeks to improve the quality of government services as an important strategic direction, which the courts department translated to a strategic goal to enhance the e-transition and excellence level in the delivery of services to dealers, and support the corporate governance.
The most prominent of the services RAK Courts Department launched in cooperation with the EGA include: E-registration of civil lawsuits which enables advocates or their representatives and legal units in banks and debt collection companies to register civil lawsuits electronically from their headquarters without the need to go to the printers offices, in order to insure that every claim statement is signed by a licensed advocate and is registered in RAK Courts Department. The goal of this service is to reach an electronically registered lawsuits rate of 35% in the year 2013 of the total number of registered lawsuits.
There is also an approach to offer an auctions service through smart phones as well as family counseling service, in addition to providing access to the rulings of RAK Court of Cassation electronically.
Launch of a blog and 5 web pages for social networking
During the year 2012, RAK Courts Department also launched five web pages for social networking through Facebook and Twitter - two of them titled "RAK Courts Department" and two on behalf of the Excellence Office, titled"Excellence in RAK Courts", in addition to one page on Twitter for the "Notary Public Department". The department also launched the first blog among local government departments and bodies in Ras Al Khaimah on the following link rak-courts.blogspot.com
The launch of the blog and web pages for social networking comes in the framework of strengthening the department's relation with the various categories of those involved (dealers - partners - representatives of the community), and the blog and web pages are considered new communication channels with involved parties, with the aim to spread the vision, mission and values of the department and its strategic objectives, and highlight the latest events and practices carried out by the courts department, such as: Establishing strategic and community partnerships, presenting results of the strategic planning team meetings, and presenting statistically analyzed information about the civil cases management system such as the average of disposition in labour and commercial cases in various courts, as well as statistical information about personal status cases and the achievements of the Department of Family Counseling and Guidance in the friendly settlement of family disputes to prevent their escalation to lawsuits.
It could be argued that these new electronic channels have promoted the application of the corporate governance concept in the department, and at the same time they provided a model for connecting the first and second level leaders in the department to the various segments of society. Lastly, these new channels launched by the department contributed to measure the level of satisfaction of those involved on the upgraded strategic framework of the department and other measurements associated with the quality and organizational excellence.
The RAK Courts Department aims through its judicial bodies to achieve justice and protect the rights and freedoms of community members, through the application of Sharia laws in force in the emirate.
Court of First Instance
It is the first stage of litigation the court dealers resort to, to claim their rights regardless of the type of the right, or to obtain a service that must be brought before the courts regardless of the type of the claimed right or that service as long as it is in the scope of what is organized by laws and regulations and regardless of whether these rights are of estimated value or not. In order for the dealer to get these rights and services, the court was divided into a group of summary and plenary courts, according to the value of the right in the civil aspect, and the size of the crimes presented before the court against the community in the criminal aspect.
Court of Appeal
It is the second stage of litigation court dealers resort if they do not accept the ruling of the Court of First Instance, in which case the dealer may appeal to the Court of Appeal against the primary ruling whether issued in his favor or against him either to amend the judgment or for revocation regardless of the type of judgments whether legitimate, civil, criminal, if the value of the claim is more than 20,000 (twenty thousand) dirhams.
Court of Cassation
It is the third stage of litigation in which the dealer is allowed to resort to in case of dissatisfaction with what is decided by the Court of Appeal by challenging the Court of Appeal's decision, if the value of the claim exceeds 100,000 (one hundred thousand) dirhams, or the value of the claim can not be estimated when the claim is made.